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Customer Relationship Management | Software    

Customer Relationship Management

Customer Relationship Management | Software

Main Features:

Staff | Business Calls | Products | Services | Customer Details | Customer Cases | Customer Service | Help Desk | Knowledge Base | Marketing Deliverables | Events | Sales Demonstrations | Customer Surveys | Sales Records | Correspondences | Management Reports

Customer Relationship Management | Software by Intellia Limited

Customer Relationship Management | Software by Intellia Limited

Buy Now for NZD $50.00

Customer Relationship Management Software  

Customer relationship management (CRM) is a model for managing an organizations interactions with current and future customers. It involves using technology to organize, automate, and synchronize marketing, sales, advertising, customer service, and technical support.

A customer relationship management system is all the tools, records, technologies and procedures to manage, improve, or facilitate sales, support and related interactions with customers, prospects, and business partners throughout the enterprise. It assumes that the CRM is involved in every business-to-business (B2B) and business-to-customer (B2C) transactions.


The software is designed to help you manage and record the organizations customer relationship management.

The software enables you to:

  • manage sales and customer support staff
  • manage products, services and their prices
  • manage customer sales prospecting
  • manage customer sales
  • maintain customer details
  • maintain telephone call register and details
  • manage customer enquiries and queries
  • manage customer cases [new case, resolve case, close case, customer cases histories]
  • manage knowledge base and knowledge base documents archive
  • manage customer help desk support
  • manage customer service
  • manage marketing deliverables schedule
  • manage marketing events
  • manage customer sales demonstrations
  • manage customer surveys
  • maintain business and customer correspondence
  • maintain sales records management archive
  • produce a wide range of management reports.



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